Worked example
Prepare a service case, keep the ticket open
One unit raises three alarms. The product links them to the service ticket, confirms which manual applies, notes that condition data are missing and hands over. It prepares the attachment; it never closes the ticket.
Simulated records for illustration.
- UNIT-07
- series M-A, configuration F-02
- MAN-A-R3
- manual confirmed applicable; checks verify records only
- Open
- the specialist asks for condition data; the ticket stays open