Worked example
When the method runs out, hand over cleanly
Unfamiliar conditions and conflicting records are common at start-up. Here the product gathers the alarms, the ticket and the applicable manual, finds that condition data are missing and hands over to a specialist. People close the ticket.
Simulated records for illustration.
- A-01–A-03
- alarms on UNIT-07, 07:55–08:00, linked to one ticket
- 08:10
- the specialist acknowledges and asks for the missing condition data
- Open
- the ticket stays open; the product never closes it